Refund and Return Policy
Effective Date: March 25, 2025
At Coinswind.xyz, we are committed to providing you with the best possible products and services. However, we understand that sometimes things don’t go as planned, and you may need to return a product or request a refund. This Refund and Returns Policy outlines our guidelines for returns, exchanges, and refunds.
By purchasing from Coinswind.xyz, you agree to the terms and conditions outlined in this Refund and Returns Policy.
1. Returns and Exchanges
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may request a return or exchange within a certain period after receiving the item.
Eligibility for Returns/Exchanges:
Returns and exchanges are accepted within 14 days from the date of delivery. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.How to Initiate a Return/Exchange:
To begin the return or exchange process, please contact our customer support team at contact@coinswind.xyz or call us at 505-792-0930. Include your order number, the reason for the return, and whether you would prefer a refund or exchange. We will guide you through the return instructions and provide you with the necessary return address.
2. Refund Policy
If you are not satisfied with your purchase and meet the eligibility requirements for a return, we will offer a full refund. Please note the following:
Refund Timeline:
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If your return is approved, your refund will be processed and applied to your original payment method within 7–10 business days.Non-Refundable Items:
Certain items may not be eligible for a refund, including but not limited to:Digital products or services
Items marked as “non-returnable” or “final sale”
Any product that is returned more than 14 days after delivery
Shipping Costs:
Please note that shipping fees are non-refundable. If you are returning an item due to a mistake on our part (e.g., wrong product shipped, damaged item), we will cover the cost of return shipping.
3. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a return or exchange at no extra charge to you. To ensure a smooth process, please provide the following:
Photos or videos of the damaged or defective item
Your order number and a brief description of the issue
Once verified, we will offer you a full refund or an exchange for the same item.
4. How to Return Your Item
To return an item, please follow these steps:
Contact our customer service team at contact@coinswind.xyz or call 505-792-0930 to initiate the return process.
Package the item securely in its original packaging, including all accessories and documentation.
Ship the item to the address provided by our customer service team. Please use a trackable shipping service or purchase shipping insurance for items over a certain value.
Please note that you will be responsible for paying the return shipping costs, unless the return is due to an error on our part.
5. Cancellations
If you wish to cancel your order, please contact us as soon as possible at contact@coinswind.xyz or 505-792-0930. Cancellations are accepted only if the order has not yet been shipped. If the item has already been shipped, please follow the return procedure outlined above.
6. Exemptions
Some items may not be eligible for return, including:
Items that have been opened, used, or damaged by the customer
Products that were custom-made or personalized to your specifications
7. Refunds for Subscriptions and Services
If you have purchased a subscription or a service from Coinswind.xyz, and you are not satisfied, we offer a 30-day money-back guarantee from the date of purchase. After this period, we may not be able to offer refunds on subscription-based products or services.
8. Customer Support
If you have any questions or concerns about our Refund and Returns Policy, or if you need assistance with the return or refund process, please do not hesitate to contact our customer service team. We are here to help!
Email: contact@coinswind.xyz
Phone Number: 505-792-0930
Our team will respond to all inquiries as quickly as possible.
9. Changes to This Policy
We reserve the right to modify or update our Refund and Returns Policy at any time. Any changes will be posted on this page with an updated effective date. Please review this policy periodically to ensure you are aware of any changes. Continued use of our services or purchases from Coinswind.xyz after the changes have been made will constitute your acceptance of the updated policy.
10. Conclusion
At Coinswind.xyz, we aim to provide the highest level of customer satisfaction. If you are dissatisfied with your purchase, we will work with you to resolve the issue and ensure that you have a positive experience. Please reach out to us with any questions or concerns regarding returns, refunds, or exchanges. We are here to assist you!