Delivery Policy

Effective Date: March 25, 2025

At Coinswind.xyz, we are committed to ensuring that your orders are processed and delivered as quickly and efficiently as possible. This Delivery Policy outlines the shipping and delivery processes, including shipping methods, delivery times, and other important details about your order.

1. Order Processing

  • Order Confirmation:
    Once you place an order on Coinswind.xyz, you will receive an order confirmation email. This email will include details of your purchase and serve as a receipt. Please check your email for confirmation and ensure all details are correct.

  • Processing Time:
    After receiving your order, we will process it within 1–3 business days, excluding weekends and holidays. Orders placed during peak seasons or holidays may take longer to process. You will be notified if there are any significant delays in processing your order.

2. Shipping Methods

We offer a variety of shipping options to accommodate different needs and preferences. The shipping method available to you will depend on your location and the items in your order.

  • Standard Shipping:
    Our standard shipping option provides reliable and affordable delivery. Estimated delivery times for standard shipping typically range from 5 to 7 business days depending on your location.

  • Expedited Shipping:
    For faster delivery, we offer expedited shipping. Estimated delivery times for expedited shipping are typically 2 to 3 business days. Additional shipping costs will apply.

  • International Shipping:
    We also offer international shipping to most countries. Delivery times for international orders vary based on the destination and customs processing but typically range from 7 to 21 business days. Please note that international orders may be subject to customs duties, taxes, and import charges, which are the responsibility of the buyer.

3. Shipping Costs

  • Shipping Fees:
    Shipping fees are calculated based on the weight, size, and destination of your order. The shipping cost will be displayed at checkout before you finalize your purchase.

  • Free Shipping:
    We may offer free shipping promotions on certain products or for orders above a certain value. Free shipping eligibility will be clearly indicated during the checkout process.

4. Delivery Times

  • Domestic Orders (United States):
    For orders within the United States, delivery times typically range from 5 to 7 business days for standard shipping and 2 to 3 business days for expedited shipping.

  • International Orders:
    International orders generally take between 7 to 21 business days for delivery, depending on the shipping method chosen and the country of destination. Customs processing may cause additional delays.

5. Delivery Tracking

Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery. If you encounter any issues with tracking your package, please contact us for assistance.

6. Delivery Issues

While we strive to ensure timely and accurate delivery, there may be occasional delays or issues beyond our control. If you experience any of the following delivery issues, please reach out to us immediately:

  • Delayed Deliveries:
    If your order is delayed beyond the expected delivery window, we will assist you in tracking it down and resolving the issue.

  • Lost or Missing Packages:
    If your package is lost during transit or has not been delivered within a reasonable timeframe, please contact us as soon as possible. We will work with the shipping carrier to investigate the issue and determine the next steps.

  • Incorrect Shipping Address:
    Please ensure that the shipping address you provide during checkout is correct. We are not responsible for any issues related to incorrect or incomplete addresses. If you notice an error in your shipping address, please contact us immediately to correct the issue before your order is processed.

7. Signature Requirements

For high-value items, we may require a signature upon delivery. If a signature is required, the shipping carrier will leave a notice if no one is available to sign for the package. Please follow the instructions on the notice for rescheduling delivery or picking up the package from the carrier’s facility.

8. Customs Duties and Taxes

For international orders, Coinswind.xyz is not responsible for any customs duties, taxes, or import fees that may apply. These fees are the responsibility of the customer and are not included in the price of the item or shipping costs. Please check with your local customs office to understand any additional charges that may apply to your order.

9. Order Modifications

Once your order has been shipped, it is not possible to modify the delivery details (such as shipping address, shipping method, or order contents). If you need to change anything before shipping, please contact us immediately at contact@coinswind.xyz.

10. Contact Us

If you have any questions or concerns regarding the delivery of your order, or if you encounter any issues during the shipping process, please do not hesitate to contact us. Our customer service team is here to assist you.

11. Changes to Delivery Policy

We reserve the right to modify or update this Delivery Policy at any time. Any changes will be posted on this page with an updated effective date. Please review this policy periodically to stay informed of any updates. Continued use of our website or services after changes are made will constitute your acceptance of the updated policy.