Payment Policy

Effective Date: March 25, 2025

At Coinswind.xyz, we strive to provide a seamless and secure payment experience for all of our customers. This Payment Policy outlines the terms and conditions regarding payment methods, security, and billing for purchases made on our website. By using our website and completing a transaction, you agree to the terms outlined in this policy.

1. Accepted Payment Methods

We accept the following payment methods for purchases made on Coinswind.xyz:

  • Credit and Debit Cards:
    We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover. You will be prompted to enter your card information during the checkout process.

  • PayPal:
    We offer PayPal as a payment option for customers who prefer to use their PayPal balance or linked credit/debit cards.

  • Other Payment Methods:
    We may also offer additional secure payment methods, such as mobile payments or bank transfers, depending on your location or the specific product being purchased. These will be listed as available options during checkout.

2. Payment Authorization

When you place an order, Coinswind.xyz will authorize your payment method for the amount of your purchase, including any applicable taxes and shipping fees. Your payment will not be processed until we verify your information and confirm the availability of the products.

  • Pre-Authorization:
    For certain payment methods, your bank or payment provider may place a hold or pre-authorization on your funds to verify the transaction. This is not a charge, but a temporary hold, which may be released once your order is processed.

  • Payment Confirmation:
    Once your payment is confirmed, you will receive an email confirming your order along with the details of the items purchased. If there is an issue with your payment or if it cannot be processed, you will be notified and given the opportunity to resolve the issue.

3. Payment Security

Your payment security is our top priority. We use the latest encryption technologies and payment processing systems to ensure that your personal and financial information is protected.

  • SSL Encryption:
    All transactions on Coinswind.xyz are secured using SSL (Secure Socket Layer) encryption. This ensures that your payment details are transmitted securely and cannot be intercepted by unauthorized third parties.

  • Payment Processors:
    We work with trusted third-party payment processors to handle all transactions. These processors comply with industry-standard security protocols, including PCI-DSS (Payment Card Industry Data Security Standard), to protect your data during payment processing.

4. Currency and Pricing

  • Currency:
    All prices listed on Coinswind.xyz are displayed in USD (U.S. Dollars), unless otherwise stated. All transactions will be processed in USD. If you are making a purchase from outside the United States, your bank or payment provider may convert the transaction to your local currency, and may charge additional fees for currency conversion.

  • Pricing Changes:
    Prices may change at any time without notice. However, the price at the time of your order will be honored. Any discounts or promotions applied at the time of purchase will be reflected in the final payment amount.

  • Taxes and Fees:
    Applicable taxes, handling fees, and shipping charges are not included in the product price and will be added during the checkout process. The total cost of your order will be displayed before finalizing your payment.

5. Billing Information

When making a purchase, you must provide accurate and up-to-date billing information. This includes your full name, shipping address, payment method details, and contact information.

  • Billing Address Verification:
    To prevent fraud, we may verify your billing address with the payment provider. If there is a discrepancy between the billing address you provide and the information on file with your payment method, we may request additional verification or cancel the order.

  • Address Accuracy:
    Please ensure that all billing information is accurate, as errors in your address can delay the payment processing and shipping of your order. We are not responsible for delays or issues caused by incorrect or incomplete billing information.

6. Payment Authorization Holds and Delays

Occasionally, payment authorization holds or delays may occur due to a variety of factors, such as payment processing issues or issues with your payment provider. If this happens, we will work with you to resolve the issue as quickly as possible.

  • Payment Declines:
    If your payment is declined, you will be notified and given the opportunity to resolve the issue. You can choose to provide an alternative payment method or contact your bank/payment provider for further assistance.

  • Pending Transactions:
    If your transaction is pending for any reason (e.g., payment authorization hold), your order may be delayed. You will be informed if additional actions are needed to process your order.

7. Refunds and Cancellations

  • Refund Process:
    If you are eligible for a refund, the amount will be credited back to the original payment method used for the transaction. Refunds will be processed according to our Refund and Returns Policy, which can be found on our website.

  • Order Cancellations:
    If you wish to cancel an order before it has been shipped, please contact us immediately. If the order is already in transit, it cannot be canceled, and you must follow our Refund and Returns Policy for returns.

8. Fraud Prevention

We take fraudulent activity very seriously and employ various measures to detect and prevent fraud. These measures include:

  • Monitoring for unusual or suspicious payment activity.

  • Address verification systems (AVS) to confirm that the billing address matches the one on file with your payment provider.

  • Use of secure payment processing providers who comply with industry standards.

If we suspect fraudulent activity, we reserve the right to cancel an order or take other necessary actions, such as contacting relevant authorities.

9. Contact Us

If you have any questions or concerns regarding payments, billing, or payment methods, please do not hesitate to contact us:

  • Email: contact@coinswind.xyz

  • Phone: 505-792-0930

  • Address: 787 Chapmans Lane, New Mexico, Albuquerque, United States

10. Changes to Payment Policy

We may update this Payment Policy from time to time to reflect changes in our payment processing systems or business practices. Any changes will be posted on this page with an updated effective date. Please review this policy periodically for any updates.